How a clinic stopped losing bookings and lifted attendance by 40%
The bot books appointments, answers questions and reminds patients of their visit — and sells cosmetics on the spot: catalogue, cart and checkout inside the messenger.
Moisturising creamfor dry skin · 50 ml180 złAdd to cart‹ 3 / 12 ›
Facial cleansing60 min · 200 złBook nowBookings and orders got lost in chat
Requests for treatments and for cosmetics arrived jumbled together in DMs and were collected by hand — some got lost, and in others the items and totals got mixed up.
One bot: booking, a cosmetics store and payment — inside the messenger
About LovebotBooking and questions 24/7
The bot shows services, answers frequent questions and books consultations — with no receptionist, at any time.
Cream180 zł
Serum240 zł
Mask90 zł
Toner120 zł
Gel150 zł
Oil200 złCream180 złSerum240 złMask90 złToner120 złGel150 złOil200 złToner120 złGel150 złOil200 złCream180 złSerum240 złMask90 złToner120 złGel150 złOil200 złCream180 złSerum240 złMask90 złCosmetics catalogue and cart
Products with photos and prices, a cart and quantity changes — the whole store lives right inside Telegram.
PaidOne-tap payment
The invoice is generated automatically, payment goes through a Stripe link. Old invoices are cancelled, and the payment status is visible instantly.
Delivery and pickup
InPost, courier, international or pickup from the studio in Warsaw. Free delivery from 700 zł is calculated automatically.
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+50Referrals and bonuses
Every client gets their own link: bring a friend, earn a bonus that's applied to the next order.
MartaOlyaNikaCRM and notifications
Each client is a card in Pipedrive; the bot moves it through the funnel request → cart → payment on its own and notifies the team.
How the bot works in practice
The client placed the order themselves
The client opened the catalogue right inside the bot, built a cart from several products, chose a delivery method and paid by card — without a single message to a manager. The bot showed the final total already including delivery and sent an order confirmation. The whole journey from the first question to payment happened within a single conversation, late in the evening, long after the salon had closed.
Booking a consultation
The client asked about services, the bot showed the list of treatments and the owner's certificates, and then offered free slots. The client picked a convenient time, and the booking went straight into the calendar — no back-and-forth of the "so when suits you?" kind. The bot promised to remind them a couple of hours before the visit, so the slot didn't go to waste and the receptionist didn't have to manage bookings by hand.
Invoice and status — automatically
The bot issued an invoice through Stripe, showed the total already including delivery and kept the payment status under control. When the client changed their mind and rebuilt the cart, the bot cancelled the previous unpaid invoice itself, so there weren't two payment requests for one order. The manager didn't have to issue an invoice by hand or check afterwards exactly what had been paid.
A friend via the link
The client sent their referral link to a friend, the friend placed an order — and the bonus landed in the referrer's account right away. On the next purchase the bot applied those bonuses automatically, with no promo codes or manual reminders. That gave the salon a loyalty programme it never had before: clients bring in new ones themselves, because it pays off for them.
A campaign brought a client back
The bot sent a campaign to the base of clients who hadn't returned in a while — and one of them came back for a repeat purchase straight from the message. The campaign went out in a targeted way, to those worth bringing back, rather than to everyone at once. The client built a cart and paid without leaving the same chat where they got the offer.
What changed after launch
Figures from the client's side.
From bot structure to a store with payments and CRM
Brief and structure
Built the bot's structure: a menu of services and cosmetics, plus order and consultation-booking flows.
Services and cosmetics
Products and services with photos, prices and descriptions — straight from the CRM cards.
Cart and checkout
Adding to cart, changing quantity, choosing delivery and placing the order.
Invoices via Stripe
Automatic invoices, payment by link, cancellation of old invoices, free delivery from 700 zł.
Funnel in Pipedrive
Each client is a deal; the bot moves it through the stages request → cart → payment and syncs the order data.
Referrals and bonuses
A personal link, a bonus for an invited friend, the bonus applied to the next order.
InPost, courier, pickup
Delivery options across Poland and international, pickup from the studio in Warsaw.
Campaigns and support
Deals and campaigns to the base, real-time notifications to the team, support after launch.
The stack the bot is built on
The platform the whole service lives in: menu, catalogue, payment.
Automatic invoices and payment collection in złoty.
CRM: the client card and the funnel request → cart → payment.
Google Sheets
Exporting data and products to spreadsheets.
Fast sessions: the cart and order steps aren't lost.
Delivery across Poland via the parcel-locker network.
Online booking for consultations and services.
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