Microsoft Teams integration
We put Microsoft Teams into one operator inbox and let automation answer what does not need a human.
What we do with Microsoft Teams
Three things a connected Microsoft Teams changes about client comms.
One thread per client
Messages from Microsoft Teams join the same conversation as email and calls, with no switching apps mid-answer.
We put Microsoft Teams into one operator inbox and let automation answer what does not need a human.
Where it pays off
Round-the-clock intake
Requests coming through Microsoft Teams at night are answered and queued, not lost until morning.
Routing by topic
Sales, support and billing questions reach different people without a receptionist in the middle.
Notifications that matter
Order, booking and payment updates go out through Microsoft Teams automatically, in the client language.
Full history
The whole Microsoft Teams thread sits on the client card. The next person to reply is not starting blind.
Where Microsoft Teams operates
Microsoft Teams is an international service, so the integration has no regional limits.
How we build it
We are not a SaaS connector. Every integration is engineered for your process and stays supported.
We map the process first
Before a line of code we chart what moves where, and cut the steps that do not need to exist.
The tool the job needs
We build on whatever suits your process, not on whatever we are used to.
It survives edge cases
What happens when a payment fails, a client sends the same request twice, or a service is down for a minute. The dull part is where this actually breaks.
We stay after launch
Services change. We keep an eye on the flow and fix it before your team notices.
Related integrations
These are the services that most often sit in the same setup as Microsoft Teams, and we connect them in the same project.
Questions we get
Didn't find your answer?
Not sure Microsoft Teams fits your process?
Tell us what you run today. We map the flow and say plainly what is worth automating and what is not.